Forwarders turn to tech amid supply chain uncertainty
Forwarders and brokers are most concerned about uncertainty in the trading environment driven by global instability, pricing pressures and tariffs, according to the 2025 Forwarder/Broker Benchmark Study from Descartes. Survey results show that 60% of forwarders and brokers consider global instability the top macroeconomic challenge, while prices (61%) and tariffs (42%) are the primary regulatory or industry challenges.
The industry seems to be split on how to deal with this uncertainty. The survey results show that progressive forwarders and brokers are taking this opportunity to invest in technology to gain insight, automation, and ultimately a competitive edge, while many others are taking a “wait-and-see” approach that may cost them in the end.
Six consecutive surveys show forwarders and brokers are investing in technology as the primary approach to prepare for economic, regulatory and industry changes, including 63% in 2025. In addition, 65% see technology as fundamental or highly important to their growth strategy.